One key to all mobility in Brussels - Floya covers every step of the journey, from seamless journey planning to effortless payments.
Meet Floya, the all-in-one Mobility as a Service solution for Brussels. Designed with a focus on enhanced journey planning and simple ticketing, the Floya app is a flexible urban mobility solution that aligns with the evolving demands of today’s commuters in Brussels.
At a time when many cities are struggling with traffic congestion, Brussels stands out as one of the few taking bold measures to reclaim its streets. And with Floya, Brussels is paving the way for the adoption of innovative new mobility solutions. Floya provides seamless access to a variety of alternatives to the private car, signaling the city’s forward-looking approach to urban mobility.
Floya at a glance
Plan, book, ride, and pay for different and combined modes of transport, including all forms of local public transport, numerous micromobility offerings, and a growing number of car-sharing services - all with one app, and one account. Floya offers truly multimodal journey planning, with real-time service updates, accurate vehicle availability status, and best route guidance. Without switching apps, Floya users have seamless access to all modes of transport and mobility service operators, in-app ticket purchasing, contactless payment, and automated driver’s license ID verification - and there are more exciting features on the way.
Floya’s story
Independent public transport operator STIB was mandated by the Brussels regional government to deliver a tool that will help reduce personal car usage and improve air quality across the region. STIB appointed Trafi to deliver a robust and versatile product that can grow and evolve as the region’s multimodal mobility offering improves.
Trafi’s white-label solution equipped Brussels with a tool that not only enhances access to the region’s different modes of public, private, and shared transport but also supports the development of the local mobility ecosystem.
The Good Move Plan
In Brussels, visionary leaders are diligently laying the groundwork for an urban environment that provides resilience and sustainability. Under Good Move, the Brussels Regional Mobility Plan, their initiatives encompass a wide range of structural enhancements to local mobility solutions, including:
implementation of reduced speed zones,
expansion of pedestrian areas,
development of dedicated cycling infrastructure,
substantial investments in fleet and network improvements.
Together, these initiatives create an exceptional environment in which Floya will flourish.
Brussels’ objectives
35% reduction in traffic on local roads
Carbon neutral by 2050
47% reduction of greenhouse gas emissions by 2030 (compared to 2005)
Trafi's unique contributions:
UX is loved by users worldwide based on our white-label app
Real-time data, mapping, and ETA
Disruption management
Proprietary routing engine
Universal QR scanner
"For too long, people in Brussels identified as a certain type of commuter: motorist, cyclist, or public transport user. But real freedom of mobility comes when you combine all transport options. Floya will make this even easier: by metro in the morning because it's faster, on foot in the evening, because it's nice, by taxi to get home from dinner, by bike to run errands, in a shared car to take your grandma the doctor, and by train at the weekend to visit an exhibition. With Floya in your pocket, you have access to all transport options, and we’re convinced this app will bring true multimodal mobility to Brussels residents and visitors."
~ Elke Van Den Brandt,
Minister for Mobility, Public Works, and Road Safety in Brussels Capital Region
Success Factors
STIB:
Awareness of the limitations of public procurement, including budget and timeline constraints in project planning.
Open communication with transparent processes, ensuring coherence in expectations and mutual understanding.
Clearly defined, distinct roles and responsibilities between the client and supplier, providing the diverse expertise needed for success on both sides.
Trafi:
Recognition of the importance of marketing and end-user engagement requirements in the early stages of the project.
Expertise in delivering complex technical integrations.
Strong and agile project management, with project teams and managers experienced in the delivery of complex MaaS programmes.
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